Support Channels

  • 1 hour ticket response time

  • An Intuitive Help Section

  • You will find nearly all the answers to your questions in the easy–to–navigate Help Center included in your Web Control Panel. It boasts an ever–increasing database with commonly asked questions and exhaustive help articles written by our seasoned tech support staff.

  • Top quality support service

  • Video Tutorials

  • If you’d rather watch how a task is accomplished or how an issue is taken care of, instead of just reading about it, check out our selection of how–to video tutorials. They cover a variety of different issues and will help you quickly find your way around our Web Control Panel.

  • Intuitive help center

  • A 60–Minute Response Time Guarantee

  • All semi–dedicated servers are backed up by a 24–7–365 help desk support service and include a 1–hour ticket response time guarantee. Our professional customer service technicians will be at your disposal 24x7x365 and will remedy any problem that you might possibly come across within less than 60 minutes after the tech support ticket submission. Normally, a reply will be provided to you within 20 minutes.