A 99.9% Server Uptime
The benefit of developing your own cloud hosting platform is that you don’t have to be worried about compatibility issues – you set up a particular set of software apps in such a way as to work with a specific set of hardware components. The end result is something way more solid and reliable, because there are less potential risks of failure. We’ve set up our cloud hosting platform using time–tested hardware components as well as a significantly modified version of SELinux so as to create a totally secure environment for all your web sites.
That’s why, with all our cloud hosting packages plans we give you a 99.9% server uptime guarantee. This guarantee is available in all our datacenters.
A 99.9% Network Uptime
In addition to our cloud hosting system, we’ve also set up our own internal network in all our datacenters. Everything is based on top–hole hardware elements furnished by Juniper. And on every router, we’ve installed a firewall with a complex set of rules to help sift out all questionable requests.
In this way, in all our data centers – in our data center in the US, in our data center in the UK, in our data center in FI, in our data center in East Europe and in our data center in AU, you will take advantage of a 99.9% network uptime guarantee. And this uptime guarantee applies to all hosting services in each datacenter.
A 30–Day Money–Back Guarantee
Despite the fact that we have done just about everything to lower all potential risks with our cloud hosting plans and irrespective of the fact that we provide top–notch support, there are occasions when the customer simply isn’t pleased with what we are offering. Or he needs to switch to a more robust web hosting service, such as a virtual private server or even a dedicated hosting server.
Because of this, we offer a 30–day money–back guarantee with each of our cloud hosting plans, no questions asked. If you aren’t completely satisfied, you will get a reimbursement.
24/7 Technical Support
When you run a hosting firm, your tech support engineers are of highest importance. This is why we’ve diligently chosen a very practiced team of technical support engineers, each with many years of training behind his back. With their help, our company offers 24x7 support with all our web hosting plans.
And not only that, our company offers a 1–hour response time guarantee. All technical support tickets are replied to in less than 1 hour and our average ticket response time is just twenty minutes!