The client support that you'll get from your cloud hosting company is very important, regardless if you have pre-sales questions and you are not a customer yet, or you have some technical issue with a current account. Prompt and clear information regarding a question or a problem will save you lots of time and efforts, not mentioning that this is generally a sign that you're ordering from an actual web hosting provider not from a reseller. When you buy a hosting account through a company that does not own its servers and it can't access them directly, it is almost certain that you will wait for a day or two so as to receive a response to any kind of query, therefore your web sites may stay offline for ages. However, a provider which provides different options for communication and has a technical support crew that is available any time can assist you right away and help you minimize or fully avoid any kind of downtime and prospective losses.
24/7 Customer Support in Cloud Hosting
We acknowledge the importance of receiving assistance in a timely manner, that's why our cloud hosting services feature 24/7 support along with various means of contact. In case you don't have an account yet, you can easily call us or take advantage of our live chat and speak with a live representative, so as to find out about our services or check if our servers meet the system requirements for your websites. In this way, you will not end up purchasing a service that you can't use. In case you already have your website hosting account with us, you can also open a support ticket in the Hepsia hosting Control Panel when the issue is strictly technical or it needs additional analysis. In contrast to the vast majority of providers that you can find today, we respond to all of the tickets within an hour, so you won't need to wait for a whole day. Our support services are available day and night, even during official holidays.
24/7 Customer Support in Semi-dedicated Hosting
You will be able to try out our support services even before you buy a semi-dedicated server account from our company as we have telephone and live chat support for billing, pre-sales and basic questions. Our agents will assist you to select the ideal plan or offer you information about our servers, in order to confirm if the system requirements for your web sites are met. When you are an active customer, you will also be able to contact us through email or via our ticketing system, that is accessible through the Hepsia hosting Control Panel. We warrant that any time you employ these two ways of contact, you'll get a reply within no more than one hour and that’s 24/7, including weekends and public holidays. If you've employed the hosting services of other service providers, even large ones, you'll be able to compare the reply time because it usually takes an entire day for them to address a ticket.
24/7 Customer Support in VPS Web Hosting
With our VPS web hosting, you will not have to wait for more than an hour so as to receive assistance for any type of situation that you could have with the server or the software which comes pre-installed with it. We warrant this short response time for all of the support tickets which you open from your billing Control Panel or emails which you send to our technical support team. In addition, we have local phone numbers in a number of countries around the world as well as a live chat service where we are able to help you with pre-sales, billing and common questions. Customer and tech support is available 24/7/365 through the different ways of communication, so regardless what your question or issue is, there is always somebody to help you out in a timely manner. In case you need assistance with third-party software, which you cannot set up or which gives you troubles, you'll be able to reap the benefits of the Managed Services upgrade package that we supply for all the VPS plans.
24/7 Customer Support in Dedicated Servers Hosting
All of the dedicated server plans that we provide feature 24/7 support through several means of communication and with a one-hour max response time warranty. In case you want to find out more about the plans or you have various billing or general questions, you can call one of the local numbers we have internationally or you may use our live chat service and speak with a live representative. For solely tech difficulties which require some help from a technical support person or an administrator, you'll be able to open a support ticket from your billing Control Panel or you can send an e-mail message, as these channels are more appropriate to track a specific matter. The response time for them rarely is more than half an hour, so that you can forget about waiting for a full day to get support. The support service is available for all of the server-related matters, as well as the pre-installed software. If you'd like to receive support for third-party applications, you may consider acquiring the Managed Services upgrade that we supply with all the plans.