Despite the fact that this is not the mainfactor to help you distinguish a reliable cloud hosting company from a bad one or a reseller from an actual supplier, having the option to call and consult with a live person is a sign that you aren't dealing with a one-person firm and that you will be able to get in touch with somebody any time you're looking for support. The phone support for web hosting services may range from general to expert, so the problems that can be resolved through a phone call vary depending on the specific provider. Usually, these matters are more basic and feature billing or 1st level technical issues since more complex issues usually require a support ticket where both you and the sysadmins can follow the proceedings with a specific situation. Still, having the option to phone call your provider will save you considerable time and efforts for the countless small things that may eventually show up at the time you manage your hosting account.
Phone Support in Cloud Hosting
As we have live phone support 14 hours a day, you can get in touch with us and consult with one of our customer support agents to get more info about all cloud hosting packages that we offer and ensure that our servers match the system requirements for your web sites prior to purchasing anything. For your convenience, we now have phone numbers on three different continents so you can call the one nearer to you - in the United States of America, the UK or Australia. In case you are already an existing customer, you can give us a call about general and billing matters, and about some tech issues. If the problem is strictly technical or it can take longer time to handle, you will have to go through our ticketing system, that will enable both you and our tech support crew to keep track of the info given by each side.
Phone Support in Semi-dedicated Hosting
We provide live telephone support 14 hours per day as part of the support services for each semi-dedicated server package that we supply. Due to the fact that some issues are more difficult and time-consuming, you may have to open a support ticket if you come across such an issue, still for all of your billing, general or small-scale technical issues you can always phone us and we'll assist you quickly so as to save you the time you'll have to spend on creating a support ticket. Even if you do not have an account yet, you'll be able to find out whether you can host your internet sites on our cutting-edge cloud platform or you can get any other general information about our semi-dedicated solutions. We now have local phone numbers in the United States, the UK and Australia plus a global number, so that you can call the one that is closer to where you live.