If you are a site owner, a problem can always appear and it doesn’t necessarily have to be related to the web hosting service itself. For example, something could go wrong when you bring a script up to date or some vital data could be edited or erased mistakenly. Regardless of what the essence of the problem might be, you’ll need to touch base with the customer service staff and ask them to recover a backup or to help you fix the problem that you are confronting. How timely they will do this will determine the interval of time that your sites will be down. For some websites such as social networks or web stores, a continuous downtime too often equals lost visitors and cash. Therefore, it is extremely important for you to use the services of a hosting company that offers not only a good tech support service, but also a quick one.
One-Hour Response Guarantee in Cloud Hosting
In case you’re using any of our cloud hosting packages and you’ve got a question or experience a certain problem, you can touch base with us 24/7 by submitting a ticket or by sending an e-mail and we’ll make certain that you receive a response within the hour. If the issue can be resolved, we’ll do it before we respond, whilst if there is something that you need to do on your end, we’ll give you all the necessary information – what settings to check, what workable solutions to try out, etc. Normally, you will obtain a reply within no more than 30 minutes, which means that waiting around for hours on end or even for more than one day to get support is something inconceivable. Our 1-hour response guarantee applies to any enquiry that you might have – billing, general or technical.
One-Hour Response Guarantee in Semi-dedicated Hosting
With a semi-dedicated server package from us, you can take full advantage of our extremely fast support services. You’ll obtain a reply to any trouble ticket opened from the hosting Control Panel or email sent to our technical and client support team in less than 60 minutes. The response time is guaranteed and it’s valid irrespective of the issue – technical or billing. It often takes much less time to explore and troubleshoot a problem. We’ll supply you with more details if the solution involves something that should be done on your end. If you contact us during national holidays or weekends, the response time will be exactly the same and because of the fact that our support staff will be at your disposal 24-7-365, you will obtain timely assistance for practically any general, technical or billing issue regardless of what time it is.