Live Chat Support
What is Live Chat? What exactly does this service involve?
A live chat is a real-time way of communication between a hosting company's support team and its customers. It is an efficient way to get some info about the hosting services or have some problem resolved since you're talking with a live agent. The benefits of using a live chat service instead of calling or opening a ticket are the low possibility of mistakes any time you exchange information such as usernames or domain names, the more rapid response time because the communication is real-time and the fact that you don't have to stay on the chat all the time - you're able to do another thing while the representative investigates the issue in question. What's more, you'll be able to connect with a live chat room from any kind of computer that's connected to the Internet, avoiding the telephone charges that you will need to pay if you're calling to another country.
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Live Chat Support in Cloud Hosting
Together with the telephone and ticket support, we offer live chat support too. You will be able to contact us every single day, which includes holidays and weekends, and we can give you more details about the
cloud hosting packages that we supply if you are not among our customers yet, or about general and billing questions if you already have an account. Though for entirely tech matters you have to open a ticket to the technical assistance team, because such issues require extra time to be dealt with, you may still contact us through the live chat for some technical information. To give you an example, we're able to help you set up an email address in your e-mail client or troubleshoot a number of issues, saving you a lot of time. Even when our telephone lines are already off for the day, you will be able to talk with a live person.
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Live Chat Support in Semi-dedicated Hosting
The live chat support service that we offer is online every day, even on weekends and holidays. It's the most effective way to learn more details about our
Linux semi-dedicated hosting in case you do not have an account yet or to get a problem resolved in case you're a client and our support representatives will assist you instantly no matter what time of the day you join the chat. If you are hesitating which plan is more appropriate for your web sites, if you need a piece of advice whether you should acquire a certain upgrade and how to obtain it or in case you experience troubles setting up an email account on your PC, you can get in touch with us and we'll supply you with the required info without delay. Our live chat is available even after our phone lines go off for the day, so when you have an account with us, you can be sure that you will always receive timely assistance with any question or trouble that pops up.