A ticketing system is the most widely used communication medium that web hosting companies offer to their customers. It’s most often part of the billing account and is the easiest way to solve an issue that requires a certain period of time to examine or that needs to be escalated to a server admin. In this way, all responses contributed by either side will be stored in the same location in case someone else needs to work on the given problem and the information already exchanged in the ticket will be available to all parties. The negative side of deploying a ticketing system with most hosting platforms is that it’s not part of the hosting Control Panel, so you’ll have to sign in and out of no less than 2 accounts to perform some procedure or to contact the hosting company’s client care staff. In case you’d like to administer a handful of domain names and each one is hosted in its very own account, you’ll need to use an even larger number of accounts simultaneously. It could also take a significant span of time for the hosting provider to process your ticket request.
Integrated Ticketing System in Cloud Hosting
With a cloud hosting from our company, you will never need to leave your account. Our ticketing system is integrated into the Hepsia Control Panel, which is used to manage your entire Internet presence. You can easily access any trouble ticket whilst you are browsing through your website files or changing various account settings. The ticketing system is being strictly monitored 24-7-365 by our client support engineers and the ticket response time is maximum sixty minutes, but it seldom takes more than 20 minutes to obtain assistance. In stark contrast with other providers, we do not charge more for using the ticketing system, so you can touch base with us as often as you want and request info in relation to any technical or billing problem. Moreover, you can see a number of educational articles, which will help you fix the commonest predicaments on your own.
Integrated Ticketing System in Semi-dedicated Hosting
In case you’ve opened a semi-dedicated server account with us and you’d like to get in touch with our support team, you’ll be able to open a trouble ticket directly from your Hepsia hosting Control Panel instead of going through a completely different tech support platform like you will need to do with the majority of web hosting companies on the market. Our integrated ticketing system will allow you to send a new ticket without any efforts and to search through older tickets using an intelligent search box. Plus, you will be able to browse the relevant knowledge base articles that our system will offer you based on the category that you pick for your new ticket. You can carry out all the above-mentioned things without leaving your Control Panel at any moment, which suggests that in case you face any challenge or have a question, you can contact our support engineers and fix the specific problem in less than sixty minutes using one single support platform.