A ticketing system is the most widely used communication medium that web hosting companies offer to their customers. It’s most often part of the billing account and is the easiest way to solve an issue that requires a certain period of time to examine or that needs to be escalated to a server admin. In this way, all responses contributed by either side will be stored in the same location in case someone else needs to work on the given problem and the information already exchanged in the ticket will be available to all parties. The negative side of deploying a ticketing system with most hosting platforms is that it’s not part of the hosting Control Panel, so you’ll have to sign in and out of no less than 2 accounts to perform some procedure or to contact the hosting company’s client care staff. In case you’d like to administer a handful of domain names and each one is hosted in its very own account, you’ll need to use an even larger number of accounts simultaneously. It could also take a significant span of time for the hosting provider to process your ticket request.
