Lots of users who start using their 1st web hosting account, or change companies, usually have questions with respect to how certain tasks are carried out or confront difficulties when setting up various things, including emails, site settings, etc. Because of this, some companies have prepared documentation with the most standard questions and issues in order to help their customers get information swiftly and easily. Consequently, the client care staff representatives can concentrate on actual issues that some customers may be experiencing, since the solution for the minor things will already be available on the Internet and clients can fix them without touching base with the help desk team. Having elaborate documentation is truly important, especially for new customers without any prior experience, because the hosting service involves an enormous number of features and lots of people can get perplexed about what to do. A good information repository can both help you do the procedures that you wish and become aware of how the web hosting service functions as a whole.
Extensive Online Documentation in Cloud Hosting
If you order a cloud hosting package from us, you will be supplied with access to our elaborate online documentation where you will find info about practically everything associated with our web hosting services. The topics vary from how to create an email account on your cell phone, to how to accomplish various things using an .htaccess config file. The articles are written in a simple-to-comprehend fashion and include step-by-step guidelines on how to accomplish a certain task within your Hepsia Control Panel. You can also find info that is not connected directly to Hepsia, for example one that concerns Internet apps on your desktop PC. The entire archive of articles will be available in the Control Panel’s Help section, but the ones that are applicable to a certain Control Panel section can be accessed on the spot. Since we have included as many topics as possible, you’ll be able to get to know de facto everything associated with your web hosting account.
Extensive Online Documentation in Semi-dedicated Hosting
We have prepared an in-depth online knowledge base for all our current and potential customers, so in case you order a semi-dedicated server account from us, you will be able to find any information that you need at any moment. We’ve got a vast number of educative help articles, which will help you understand better what is happening in your semi-dedicated account – "What’s PHP?" and "What are file permissions?" are simply 2 examples. Our how-to manuals will help you do anything you wish – extract an archive, import a database, forward a domain name, and so on. Furthermore, we’ve also got troubleshooting guidelines, which will enable you to discover what precipitates a particular problem and the potential solutions for it. If you’re unable to send emails or your domain name returns an HTTP 500 error message, for instance, you can examine our knowledge base and correct the issue instantly. You can access the articles through any Control Panel section, as well as through the dedicated Help section.